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Review management

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Reviews that really grow your reputation

The only software that gives you 100% certified reviews. Spend your time responding, learning from, and acting on real reviews.

Restaurant booking management software
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Review and reputation management software

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Collect feedback after every guest experience

Request reviews from guests after they’ve dined with automated SMS or email notifications. Capture ratings and their comments for a clear picture of their feedback.

[11:02] received 7 new reviews
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List Reviews

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List your reviews across key sites

Publish your reviews across your website and distribute to Google and TripAdvisor. Keep your reviews front and center to bring in new hungry guests.

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Review Management

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Personalize guest experiences from reservation to review

Reply to guest reviews with ZenchefOS and keep lines of communication open for more relationship building and restoration.

[11:02] received 7 new reviews
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AI

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Leave no guest on read

Automate replies to every review with our AI companion.

Calculate your profit potential

Use our calculator tool to get an estimate of the potential savings and revenue boosts  for your restaurant
zenchef plans
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HUMAN REVIEWS

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No chance of bots, trolls, or human error

Zenchef reviews are only possible when tied to a restaurant booking from a real human being.

Serving every restaurant role

Front of House

"Zenchef has been a fantastic tool in the fight against no-shows. Today, we hardly have any if at all. When you leave your banking details, you think twice before not showing up"
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Marketing Manager

"When we started redirecting Zenchef reviews to Tripadvisor, we moved up 100 places in the rankings. Today we're 14th out of 1400 restaurants in Toulouse"
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Group Owner

"When I look at the daily statistics, I check twice, thinking there is an error. The number of digital reservations we can take monthly with Zenchef is astonishing"
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Restaurateur

"Zenchef is all about flexibility. It really meets all the expectations I had. The solution offers a very wide range of possibilities, while remaining easy to use."
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Make dining out more meaningful

Discover how we can help improve the dining experiences you serve your guests.

For restaurateurs
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Frequently asked questions

What are the benefits of review management software?

Furthermore, a review management process enables you to gain a deeper insight into your customers' expectations, allowing you to adapt your service offerings accordingly and fostering customer loyalty in the process. It's essential to engage with dissatisfied customers and make amends for any negative experiences they may have had, if necessary.

What is a perfect review management process?

Whether on Tripadvisor, Google my Business, Instagram or other social media or restaurant platforms, make sure you **respond to all reviews** left by your customers – both positive and negative. In this manner, you demonstrate your attentiveness to your guests, establishing credibility with potential future guests.

Are restaurant reviews public or private?

In your ZenchefOS back-office, you can choose whether restaurant reviews are private or public. You can also decide to select public reviews but add a private question so that you can improve on certain aspects.

Reply to a review with AI, how does it work?

ZenchefOS (and especially our review management software) integrates artificial intelligence to analyze the reviews received and propose appropriate responses. You can validate the suggested responses or modify them as you see fit.

Who can leave a review of my restaurant?

Thanks to our review management tool, the review request is sent automatically after a reservation has been made. Reviews are 100% certified. This means that guests who can leave comments with Zenchef about your restaurant are guests who have honored their reservation.