Review and reputation management software
Collect feedback after every guest experience
Request reviews from guests after they’ve dined with automated SMS or email notifications. Capture ratings and their comments for a clear picture of their feedback.
List Reviews
List your reviews across key sites
Publish your reviews across your website and distribute to Google and TripAdvisor. Keep your reviews front and center to bring in new hungry guests.
Review Management
Personalize guest experiences from reservation to review
Reply to guest reviews with ZenchefOS and keep lines of communication open for more relationship building and restoration.
AI
Leave no guest on read
Automate replies to every review with our AI companion.
HUMAN REVIEWS
No chance of bots, trolls, or human error
Zenchef reviews are only possible when tied to a restaurant booking from a real human being.
Food for thought
Discover how we can help improve the dining experiences you serve your guests.
Frequently asked questions
Furthermore, a review management process enables you to gain a deeper insight into your customers' expectations, allowing you to adapt your service offerings accordingly and fostering customer loyalty in the process. It's essential to engage with dissatisfied customers and make amends for any negative experiences they may have had, if necessary.
Whether on Tripadvisor, Google my Business, Instagram or other social media or restaurant platforms, make sure you **respond to all reviews** left by your customers – both positive and negative. In this manner, you demonstrate your attentiveness to your guests, establishing credibility with potential future guests.
In your ZenchefOS back-office, you can choose whether restaurant reviews are private or public. You can also decide to select public reviews but add a private question so that you can improve on certain aspects.
ZenchefOS (and especially our review management software) integrates artificial intelligence to analyze the reviews received and propose appropriate responses. You can validate the suggested responses or modify them as you see fit.
Thanks to our review management tool, the review request is sent automatically after a reservation has been made. Reviews are 100% certified. This means that guests who can leave comments with Zenchef about your restaurant are guests who have honored their reservation.