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CRM system for restaurants

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A personalized dining experience for every guest

Build stronger, lasting guest relationships with our CRM for restaurants. Tailor your marketing with engagement features to acquire new guests and bring back regulars.

Restaurant booking management software
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Guest Relationship Management

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Everything you need to know,
in one profile

From dietary requirements to birthdays and staff notes, craft personalized experiences from reservation to check payment.

guest profiles
Segment Guests

Know your guests best. Pull segmented lists based on preferences, loyalty and needs and tailor communications per group.

Contact via SMS

Reach your guests directly with SMS reminders, confirmations and campaigns.

Send Email Campaigns

Send campaigns to increase reservations, promote new menus and seasonal offers to your tailored segments, with easy-to-use templates.

[17:00] reserved via the zenchef app
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TAGS

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Essential guest details, up front

Create, manage and attribute tags to guests to easily spot allergies or VIPs across all reservations and venues.

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REVIEWS

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Get feedback, grow your reputation

Collect authenticated reviews from guests and track ratings to learn, improve, and provide better experiences. Publish results on your website, Google or TripAdvisor.

Serving every restaurant role

Front of House

"Zenchef has been a fantastic tool in the fight against no-shows. Today, we hardly have any if at all. When you leave your banking details, you think twice before not showing up"
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Marketing Manager

"When we started redirecting Zenchef reviews to Tripadvisor, we moved up 100 places in the rankings. Today we're 14th out of 1400 restaurants in Toulouse"
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Group Owner

"When I look at the daily statistics, I check twice, thinking there is an error. The number of digital reservations we can take monthly with Zenchef is astonishing"
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Restaurateur

"Zenchef is all about flexibility. It really meets all the expectations I had. The solution offers a very wide range of possibilities, while remaining easy to use."
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Make dining out more meaningful

Discover how we can help improve the dining experiences you serve your guests.

For restaurateurs
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Frequently asked questions

What’s the point of having a CRM & building customer loyalty in my restaurant?

When we know that attracting a new customer costs 5 times more than a retaining a loyal customer, the figures soon add up! You have everything to gain: average spend, reputation, customer loyalty, …. The success of your restaurant depends on it!

In concrete terms, how can I build customer loyalty through a CRM system for restaurant?

There are many ways, but between customizing the experience, implementing a reward and loyalty card system, offering a signature dish or even simply extending a personal welcome, all options are on the table! Using social media can also be a fantastic way of creating and federating a community around your restaurant, while making your customers real ambassadors of your business. But having a CRM system for your restaurant is the first step for building customer loyalty.

How can I find out if I have a good customer loyalty rate in my restaurant?

In the restaurant industry, without going into precise figures for loyalty rates which vary considerably from one type of restaurant to another, we know that a 5% increase in the customer loyalty rate enables profits to be improved by more than 25%. A satisfied customer is therefore literally worth its weight in gold, and it’s in your interest to equip your restaurant with a CRM system & loyalty tools like those developed by Zenchef.